FAQs

Is your packaging discreet?

Yes. All orders from Secret Pleasure are shipped in plain, unmarked packaging with no logos or product details visible. Your privacy is our top priority.

What payment methods do you accept?

We accept secure payments through major credit/debit cards and other trusted payment providers available at checkout. All transactions are encrypted and protected.

How long does shipping take?

Shipping times vary depending on your location. Estimated delivery times will be shown at checkout. Once your order ships, you will receive a tracking number via email.

Do you ship internationally?

We currently ship to selected countries. You can check availability by entering your address at checkout.

Are your products body-safe?

Yes. We carefully select products made from body-safe materials. Product details and specifications are listed on each product page.

Can I return an item?

For hygiene and safety reasons, we cannot accept returns on opened or used products. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and we’ll assist you promptly.

How can I contact customer support?

You can reach us through our Contact Us page or by email. We aim to respond within 24–48 business hours.

Is there an age requirement to purchase?

Yes. You must be 18 years or older (or the legal adult age in your country) to purchase from our store.

Will my order appear on my bank statement?

Your charge will appear discreetly and will not include explicit product descriptions.